Adult Signature required on delivery (age 21).
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It's true! We send free stuff with each and every order. Free items vary depending on the size of your order and the shipping charges. We always try to put enough free stuff to make up for shipping charges. Our free stuff rocks from rolling papers & doob toobs to glass pipes & pipe accessories to stash jars & glass screens. Some of the best feedback we have received is from the extra goodies we stuff into each package.
Smoking products are for adults only. We try to take extra steps to ensure no minors can buy from Smokin Js. Unfortunately UPS and USPS only offer adult signature for 21 and older so we are forced to send all smoking products via UPS/USPS Adult Signature (21 & Older). If you are over 18 years of age or don't want the hassle of the ìAdult Signatureî, simply contact us and we will take the necessary steps to verify your age, and send your order out without the ìAdult Signatureî. All products that are designated for ìAdult Signatureî mention the special shipping requirements in the description.
That's easy. You can put all color requests in the comments box at checkout. Remember, we aren't robots! We will take your requests very seriously and try to please you in every way with your order. We often send picture texts or emails to customers giving them a choice of pipes or products if there is a question about color. Every order is important to us, large or small.
Every month we give away a specially selected item to a lucky member of our email mailing list. Being on the mailing list is a great way to keep up on all the latest products, receive special promotional offers, and of course WIN FREE STUFF! To be eligible to win, all you have to do is sign up and make sure to open the emails. 72 hours after the emails go out. We use a random number generator to select a lucky winner. If the winner doesn't respond within 72 hours, we select another winner, and so on until the prize is given away. If you're sure that you've signed up on our email mailing list, but have not received any of the monthly mailers, check your junk mail folder and flag the email so that your system knows it isn't spam. Remember, you must open our emails in order to win. Look for our mailers around the first of each month.
No and Yes, it depends. Sometimes we have the exact pipe pictured and we are able to send it, but most of the time we have many to choose from. We often will email or text pictures of the options available. Our customers have freaked out when they get a picture text allowing them to choose their exact pipe. We mean it when we say we aren't robots or creatures hiding behind internet curtains. We try to go above and beyond to make sure you are satisfied and happy with your order. You can see the quality and consistency with our work. Many sites will only picture one pipe and good luck getting anything close to it. Often times we will picture more than one pipe so you can see that the shape, size, and holes will be consistent on every model made. We take great pride in our consistency. You won't have a surprise show up when you order from us. Contact us and you will see Ö prompt, courteous, smart customer service.
When we ship your package we email the tracking information. Sometimes the tracking email goes into the spam folder, so be sure to check there. We are always available for questions via phone or email.
We absolutely take returns! We guarantee your satisfaction 100%. All you have to do is return the product to us with your name and order information. We can either refund your money or exchange the product for something that works better for you. There are no returns on used products, and refunds do not include shipping charges. We have so few returns that we really try to make the process simple and easy. Give us a call or email with any questions.
There is no hard rule for this question; it all depends on what is ordered when. We typically get all orders out within 24 hours of order processing (orders are processed in the morning each day, 7 days a week). Most orders are shipped via 3 day priority mail or UPS Ground. Typically orders will arrive within 5 days of order processing. All tracking information is emailed the day we ship the product.
Many companies make this claim, and then the claim is followed by a series of hoops and traps to make your satisfaction guarantee more difficult and cumbersome. Not at Smokin Js! If you are unhappy with your purchase, simply contact us and return the product. Each customer and purchase is unique. We can do everything from refund your purchase in full (less the shipping charge), to working out an exchange.
We strive to make sure your orders are accurate from the beginning of the order process. Most glass purchases are accompanied by photographs so that you can pick the actual piece you want. We often contact customers to verify they ordered the correct product before we ship... For example, just recently a customer ordered 14mm K Clips. These clips are rare and confusing. After contacting the customer we determined that they actually wanted the 19mm K Clips. Our satisfaction guarantee starts from the point you visit our site.
No matter what shipping method you choose, all our orders are sent with generic boxes. Our return address is clearly post on each label with SMJS as the company name.
Every order is sent with tracking information. At the time of shipment we email you the tracking information associated with your package.
On average orders will arrive within 5 days of order processing. UPS Ground orders may take a couple days longer. We strive to get orders out within 24 hours of order processing. We process orders 7 days a week.
Smokin Js was founded in 1997, and we plan on being in business well into the future. We take our responsibility of selling adult smoking products very seriously. All alternative smoking products we sell are shipped with 'Adult Signature'. This requires the person accepting the package to be 21 years of age. Unfortunately UPS and USPS do not offer Adult Signature for 18 years of age. This signature can be waived if you verify your age with us before we ship your order. Smokin Js is not interested in selling any alternative smoking products to minors!