I get it a lot... Surprised voices and texts. Our customers are surprised every time we contact them to get a color right, or to let them choose a particular pipe, or to make sure their address is correct. They aren't used to real people contacting them in such a personal way from a web order. My goal with the SmokinJs.com web site is to transfer the personal and friendly service you find every day in the physical Smokin Js retail stores to the Internet. I often say, "We are real people giving real service with real quality products." We will never hide behind a magic Internet curtain. We will always be available for our customers.
"I just wanted to take the time and say thank you for the wonderful customer service you all have provided for me. This company has been the best by far in my experience online with anything, including amazon! I appreciate the professionalism and courtesy. I have received my items safe and sound a day before I thought I would, and always love to see the little gifts you throw in! For future purchases I will go through this company, and most definitely refer this site with pleasure and full confidence they will be happy."
"Got my order and am very pleased. Thank you for matching the glass! I didn't even think about that, but someone had their eye on aesthetics. Very pleased with attention to deets and the nice freebies or as we call them in my trade, lagniappe."
"Hi, I just received my order and wanted to thank you for the fast service! I found you online after going through a bad experience ordering glass through another company and had at that point already waited over a month for a piece to use with my new E-Nail. Thank you very much. Your professionalism was greatly appreciated!"
"Just wanted to get back to you all and say Thanx! Fast shipping, quality products and my clothing was perfect. Thank you for contacting me first, answering all my questions, and the quick communications."
"Hi! Received my order today thank you so much for your expedient services!! The best order I've ever received! Thanks again."
"Hey everyone at the store, I wanted to thank you guys for running such a great online store. I ordered a Lucas Paulazzo oil rig from you a couple weeks back, and everything about the process was super smooth and friendly. Megan helped me out with a shipping questionin a timely manner, and I really appreciate that! My rig is very smooth and works wonders! I hope you all stay in friendly business as long as you can, I will definitely return to you all for future purchases.
PS - Thank you for the freebies too!"
"Thank you so much for all your help! I can definitely see myself doing business again in the future with your company. 10/10 all around rating in my opinion. I will definitely tell all my friends about your website. Customer service is very important to me and you far exceeded my expectations."
"You guys kick ass ... That is all."
"Thanks Mike. Quick turnaround and the items were as shown on the web site. I will definitely shop with you again and will spread the word. Oh ya, thanks for the freebies!"
"Ya'll are awesome. The best customer service I've ever dealt with. This is my second time and I can say I'll never buy from any other place. The pipe looks awesome. Thank you so much! I can't wait to get it :)"
"I'm just sending this to say that I just received the water pipe I ordered and it's perfect. I requested blue and you guys came through. I also want to say thanks for the extras thrown in. You are an awesome company and I will be a return customer."
"Thanks Jay! I'm super stoked to try my new dry piece. I've been looking all over the place here in Orlando for a little dry rig like this but I hadn't had much luck. When I came across your sight I was super pumped. I'm super happy with the price and shipping pace as well. Just wanted to let you guys know how stoked I am on my new piece!"
"I have just received your 12" long hand blown glass sherlock pipe AKA the "Longlock". I wanted to send compliments and thanks to you. I have been looking for a pipe like this one in many glass shops and this one is the BEST! The pipe is exactly what I expected from your description and picture. Thank you very much, I will be recommending you to others!"
"I wanted to thank you for the best service. A great place that really cares for their customers. I especially wanted to thank Megan for all her help. The extras were great too, much appreciated. Thanks again!"
"Holy shit this fuckin thing is awesome. My phone doesn't show me all the emails I get and I'm kinda glad that I didn't see this at first because opening the package (pause) was a rush in itself! I've had one of these pipes before, someone dropped it 8 months ago and i've been searching for one ever since. When I saw the pipe on your website I clicked order instantly lol. When i saw that I could personalize it to my specific colors (I was gonna take the one in the picture I didn't care) I almost creamed my pants. Now i have the perfect piece to add to my collection and it works exactly or better than my other one..... A champ! Thanks to all of you who helped in this process. Thanks for the bottle opening lighter and other gifts that were in the box. Everything was definitely worth the money. I will be back."
"Received our order today:) Everything is perfect and actually better in real life than online. The bubbler is absolutely beautiful! We can't stop examining it. Most defiantly our favorite piece in our collection. It's a Father's Day present so we will be happily celebrating by breaking it in in Sunday:) Thank you so much for the quick shipment, for staying in touch throughout the entire process, and for delivering a product that outshines it's online description. I will be recommending Smokin J's to everyone!"
"All I can say is WOW, this has to be the most beautiful pipe I have ever seen & I have owned a few to say the least. Thank you guys for everything, all the extras will come in handy. I really appreciated that when I saw the extra goodies. Jay, Megan sold this, when she emailed me a photo of it, I knew I had to have it so give her the thumbs up for an awesome sale."
Korey & John
"We received the fairy coffin incense holder late last week and we couldn't be more thrilled. We originally saw it in a store out here in late September, but when we went back for it, it was gone. Then we had terrible luck trying to order it online ... until we found you guys! I am so glad that I called and spoke with Megan last week. She was awesome and super nice to speak with. Jay, when you called me back, I had no idea you were the owner, but it was a pleasure to speak with you as well, and I am glad you convinced me to place the order online though I was leary to do so after our un of bad luck with the other orders we'd placed with different vendors.
Thank you for including a couple of the hand-dipped lavender incense as well. They smell wonderful, and we can't wait to burn them.
We will definitely be bookmarking your site for future gift purchases."
I just wanted to say thanks for the great transaction. Unbelievably fast shipping. Thanks!!! Much appreciated!!
"these diffusion beads you included in my package are so awesome it makes taking dabs as easy as taking a breath of fresh air haha thank you so much again you guys rule!"
"Thanks so much for getting back to me! Customer service like yours makes a buyer confident in your services and I love that! Have a great weekend! "
"Regular customer just was in and got some screens and some raw rolling papers. I visit both shops in centralia and across from Frankie's in Tumwater-olympia on pacific avenue. Last pipe i got i just love, great hits and good smoker...my buddy liked it and got him on and protective case for him and myself. His cracked around the carb and then we tossed it. We went to replace it and he got a green one as you were out of the cobalt blue ones. The only smoke shop i go to for my supplies. Happy holidays and thanks for providing a good smoke shop for us to shop at. peace,"